Technical Support Engineer - Scanner (m/w/d)

We are seeking a talented Mechanical Engineer with experience in mechanical system design for process equipment. As a member of the DSC Product Engineering Team, you will apply your design expertise to meet diverse product development requirements and contribute to innovative engineering solutions.

You will work in an international environment, collaborating closely with cross-functional teams. The ideal candidate is fluent in English and demonstrates strong communication and teamwork skills to ensure effective and efficient collaboration.

Tasks:

1. You will be cooperating with engineering team to perform trouble shooting, technical support and process improvements to secure production output and product quality as 1st line representative.
2. Demonstrate your leadership and expertise to define and distribute working package with efficient communication skill. Come up with delivery schedule of solutions by cooperate with design engineers for issues and request escalated by any production activity.
3. You'll be the representative for engineering team to join the meeting with external stakeholders to clarify, summarize the request and interpret into preliminary action plan for design engineer.
4. You will be involved in CIP, NPI, PCN project for delivering new solutions and feature. Take the responsibility to draft and publish technical document to relevant stakeholders.
5. Strong mindset and experience of risk assessment, cost evaluation and cross function cooperation.

Business travel requirement:

• Less than 1 month a year.

Minimum qualification

1. Possess strong sense of PLM (Product life cycle management) with knowledge of
   ERP - Enterprise resource planning
   PDM - Product Data Management
   DIR - Document information record
   PCN - Product change notification
   ECR - Engineering change request
2. Good concept of the construction of technical document for PCN and instruction of installation.
3. Experience of being involved in a product manufacturing cycle. Familiar with way of work of procurement and production control.
4. Expertise in Microsoft office or relevant application for managing project or working package.
5. Fluent in English listening, speaking and writing.
6. More than 3 years working experience.

Preferred qualification:

• Experience of serving in semiconductor process equipment industry or similar industry.
• Having the fact to work closely with design engineer to complete technical project with success.
• Experience of cooperate with customer service with knowledge of how to fulfill customer's desire for customer complain.
• Experience as a technical lead or in similar position.

Characteristic:

• Teamwork: Able to working in a cross function and international environment.
• Self-learning: Able to collect information to improve your knowledge pool, and also help the growth of the team by sharing knowledge.
• Proactive: Willing to tackle with technical challenges and the mindset of seeking solutions for continuous improvement.
• Planning: Result oriented thoughts for assigned task and project.

• TW_We enrich your life with attractive rewards
• TW_Working hours that accommodate your individual needs
• TW_Working together and celebrating together
• TW_Your health is important to us