Field Service Engineer (Phoenix, Arizona)
- Corona
- Vollzeit
- unbefristet
Große Ideen beginnen oft klein – manchmal kleiner als ein Staubkorn. Mikrochips sind die treibende Kraft hinter den Werkzeugen und Geräten, auf die wir uns täglich verlassen. Wir ermöglichen ihre Herstellung durch skalierbare, hochpräzise Lösungen in Lithografie, Wafer-Bonding und Packaging. Mit über 75 Jahren Erfahrung und weltweiter Präsenz sind wir ein vertrauenswürdiger Partner, der Verlässlichkeit und Innovationskraft verbindet.
Dabei leitet uns die Überzeugung, dass Innovation nicht nur durch Technologie entsteht, sondern durch Menschen, die Verantwortung übernehmen und gemeinsam Grenzen überwinden.
As a Field Service Engineer based in Phoenix, Arizona, you will play a critical role in supporting our customers by installing, maintaining, and troubleshooting SUSS equipment at semiconductor manufacturing sites. You will work directly with customers to ensure optimal tool performance, minimize downtime, and support the successful deployment of cutting-edge technologies. This role offers the opportunity to work in a dynamic, fast-paced environment while collaborating with global engineering and service teams.
If you are technically driven, customer-focused, and excited to work at the forefront of semiconductor manufacturing, we invite you to join SUSS and help enable the technologies shaping tomorrow.
Ihre Aufgaben
Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following essential duties and responsibilities:
- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides on-site technical assistance to help troubleshoot and repair equipment.
- Maintains records of performance reports.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- Other duties as assigned.
This role requires 30% travel once fully trained.
Ihr Profil
- Four-year college degree related to the technical skills required of the job, plus a minimum of five years of related work experience;
- Or an AA degree related to the technical skills required of the job (or equivalent university program certificate) plus a minimum of 8-10 years of directly related experience and/or training;
- Or an equivalent combination of education and experience
Wir bieten unter anderem
- USA_Health & Insurance Benefits
- USA_Employee Support Programs
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Optimale Work-Life-Balance:
Bei uns wird Wert auf die Work-Life-Balance gelegt. Unsere Mitarbeitenden profitieren von einem flexiblen Arbeitszeitmodell, das Gleitzeit, verschiedene Teilzeitoptionen und bis zu 12 Tage mobiles Arbeiten pro Monat umfasst, um Beruf und Privatleben optimal zu verbinden.
- USA_Paid Time Off
- USA_Retirement & Financial Planning