Customer Support Manager - Bonder (m/f/d)
Onsite position – Taichung, Taiwan (local employment)
- Taichung
- Vollzeit
- unbefristet
Große Ideen beginnen oft klein – manchmal kleiner als ein Staubkorn. Mikrochips sind die treibende Kraft hinter den Werkzeugen und Geräten, auf die wir uns täglich verlassen. Wir ermöglichen ihre Herstellung durch skalierbare, hochpräzise Lösungen in Lithografie, Wafer-Bonding und Packaging. Mit über 75 Jahren Erfahrung und weltweiter Präsenz sind wir ein vertrauenswürdiger Partner, der Verlässlichkeit und Innovationskraft verbindet.
Dabei leitet uns die Überzeugung, dass Innovation nicht nur durch Technologie entsteht, sondern durch Menschen, die Verantwortung übernehmen und gemeinsam Grenzen überwinden.
Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for
Ihre Aufgaben
- Field support to customers in Middle of Taiwan, ex: Taichung, Changhua, Yunlin.
- Provide strategic leadership and direction for the delivery of pre- and post-sales service and support to customers.
- Manage all facts of customer retention, including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Develop customer-specific procedures, and main task is related to management on equipment performance, CIP driving, manpower arrangement, field service and parts order processing.
- Assist and manage return materials authorization processes for ensuring customer returns, exchanges, service, and repairs are completed with speed and accuracy.
- Required to participate in customer service meetings, maintain positive relationship with customer contacts
- Write reports on time for the purpose of administration, service events, technical data and improvement
- Proactively take ownership on resolving service problems and well discipline of management
- Execute escalation procedure with formal supervisory responsibilities.
Ihr Profil
- Working experience is required 10 years or above; experienced in Coat & Bond or semiconductor equipment is plus
- Bachelor degree is required; Master degree is plus
- Major in Electricity Engineering, mechanical Engineering, or Engineering related
- Language-English skill is required "B2" at least; Language -German is plus
Wir bieten unter anderem
- TW_We enrich your life with attractive rewards
- TW_Working hours that accommodate your individual needs
- TW_Working together and celebrating together
- TW_Your health is important to us