Customer Support Engineer (m/f/d)
Onsite position – Taichung, Taiwan (local employment)
- Taichung
- Vollzeit
- unbefristet
Große Ideen beginnen oft klein – manchmal kleiner als ein Staubkorn. Mikrochips sind die treibende Kraft hinter den Werkzeugen und Geräten, auf die wir uns täglich verlassen. Wir ermöglichen ihre Herstellung durch skalierbare, hochpräzise Lösungen in Lithografie, Wafer-Bonding und Packaging. Mit über 75 Jahren Erfahrung und weltweiter Präsenz sind wir ein vertrauenswürdiger Partner, der Verlässlichkeit und Innovationskraft verbindet.
Dabei leitet uns die Überzeugung, dass Innovation nicht nur durch Technologie entsteht, sondern durch Menschen, die Verantwortung übernehmen und gemeinsam Grenzen überwinden.
Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for
Ihre Aufgaben
- Field support to customers in Taiwan
- Support systems or machines of SUSS products; main task is related to hardware but might involve software & process troubleshooting in some occasions
- On a rotary basis, required for on-call duty
- Obligate to learn new products through daily work and training events; required to attend training events upon arrangement
- Required to participate in customer service meetings, maintain positive relationship with customer contacts
- Write reports on time for the purpose of administration, service events, technical data and improvement
- Proactively take ownership on resolving service problems
- Assist in application and sales to promote SUSS products toward customers
- Other services assigned by management
Ihr Profil
- 1. Working experience is required 4-5 years or above; experienced in Coat & Bond or semiconductor is plus
- 2. Bachelor degree is required; Master degree is plus
- 3. Major in Electricity Engineering, mechanical Engineering, or Engineering related
- 4. Language-English skill is required "A2" at least; Language -German is plus
Wir bieten unter anderem
- TW_We enrich your life with attractive rewards
- TW_Working hours that accommodate your individual needs
- TW_Working together and celebrating together
- TW_Your health is important to us