Technical Support Manager (m/f/d)
Onsite position – Hsinchu, Taiwan (local employment)
- Taichung, Tainan, Zhubei (Taiyuan)
- Vollzeit
- unbefristet
Große Ideen beginnen oft klein – manchmal kleiner als ein Staubkorn. Mikrochips sind die treibende Kraft hinter den Werkzeugen und Geräten, auf die wir uns täglich verlassen. Wir ermöglichen ihre Herstellung durch skalierbare, hochpräzise Lösungen in Lithografie, Wafer-Bonding und Packaging. Mit über 75 Jahren Erfahrung und weltweiter Präsenz sind wir ein vertrauenswürdiger Partner, der Verlässlichkeit und Innovationskraft verbindet.
Dabei leitet uns die Überzeugung, dass Innovation nicht nur durch Technologie entsteht, sondern durch Menschen, die Verantwortung übernehmen und gemeinsam Grenzen überwinden.
Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for
Ihre Aufgaben
- Collaborate with engineering teams to conduct troubleshooting, provide technical support, and drive process improvements—serving as the first-line representative to ensure production output and product quality.
- Leverage your leadership and expertise to define and distribute work packages effectively, and coordinate with design engineers to develop and deliver solutions for escalated issues from production activities.
- Act as the engineering team’s representative in meetings with external stakeholders to clarify and summarize requests, and translate them into initial action plans for the design team.
- Participate in CIP (Continuous Improvement Program) and PCN (Product Change Notification) projects, contributing to the delivery of new features and solutions.
- Draft and publish technical documents for relevant stakeholders.
- Apply your experience in risk assessment, cost evaluation, and cross-functional collaboration.
Ihr Profil
- Working experience is required 10 years or above; experienced in Image/Scanner tool or semiconductor equipment is plus
- Bachelor degree is required; Master degree is plus
- Major in Electricity Engineering, mechanical Engineering, or Engineering related
- Language-English skill is required
Wir bieten unter anderem
- TW_We enrich your life with attractive rewards
- TW_Working hours that accommodate your individual needs
- TW_Working together and celebrating together
- TW_Your health is important to us