Software Support Engineer - Scanner (m/w/d)
Onsite position – Zhubei (Taiyuan), Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you thrive at the intersection of technology and customer success? Are you motivated by troubleshooting software issues and delivering effective solutions? Take ownership of software performance, collaborate with cross-functional teams, and help drive continuous improvement. We are looking for the next Software Support Engineer to strengthen our team.

• Need to visit customer sites to perform SW installation, upgrades and troubleshooting
• Strong analytical and debugging skills to identify and resolve software and hardware issues on-site
• Ability to adapt quickly to unexpected challenges in the field
• Effective communication skills to explain technical concepts to non-technical audiences
• Proactively collect field issues and work with engineering SW dept. to find solution I the filed

1. Technical Skills:

• Knowledge of C++, Visual Studio programming and PLC programming
• Knowledge of relevant SEMI standards (e.g. SECS/GEMS)    

2. Field Experience:

• Ability to work in dynamic environments, including on-site installations, testing, or support
• Experience interfacing directly with customers to gather requirements and provide technical solutions

3. Problem-Solving Skills:

• Strong analytical and debugging skills to identify and resolve software and hardware issues on-site
• Ability to adapt quickly to unexpected challenges in the field
• Effective communication skills to explain technical concepts to non-technical audiences

• Learing, growing and celebrating together:

  Support in preparation for exams, permanent contacts, stays abroad or customer assignments, company events, running events

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• We enrich your life with attractive benefits.:

  Special holidays & financial benefits, corporate benefits, hardware leasing programme, employer subsidised canteen, insurance, e.g. occupational disability insurance

• Your health is important to us:

  Paid doctor's visits, JobRad, EGym Wellpass