Software Support Engineer - Scanner (m/w/d)
Onsite position – Zhubei (Taiyuan), Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for

• Need to visit customer sites to perform SW installation, upgrades and troubleshooting
• Strong analytical and debugging skills to identify and resolve software and hardware issues on-site
• Ability to adapt quickly to unexpected challenges in the field
• Effective communication skills to explain technical concepts to non-technical audiences
• Proactively collect field issues and work with engineering SW dept. to find solution I the filed

1. Technical Skills:

• Knowledge of C++, Visual Studio programming and PLC programming
• Knowledge of relevant SEMI standards (e.g. SECS/GEMS)    

2. Field Experience:

• Ability to work in dynamic environments, including on-site installations, testing, or support
• Experience interfacing directly with customers to gather requirements and provide technical solutions

3. Problem-Solving Skills:

• Strong analytical and debugging skills to identify and resolve software and hardware issues on-site
• Ability to adapt quickly to unexpected challenges in the field
• Effective communication skills to explain technical concepts to non-technical audiences

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered