Senior Service Director (m/w/d)
Onsite position – Zhubei (Taiyuan), Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for

Job Summary:
Lead and oversee the entire Service function in Taiwan with a team scale of 100+employees. Ensure exceptional customer support delivery, alignment with global standards, and continuous improvement of service performance. This role is both strategic and operational, requiring strong leadership, customer-centric thinking, and deep knowledge of the semiconductor manufacturing environment.

Key Responsibilities:

1. Leadership & Strategy
• Develop and implement the customer service strategy aligned with global and regional business goals.
• Lead, coach, and mentor a diverse team of 100+ service engineers, managers, and support staff.
• Foster a high-performance culture with a strong focus on quality, safety, and customer satisfaction.
• Represent Taiwan service operations in regional/global leadership forums.

2. Customer Relationship Management
• Act as the senior escalation point for critical customer issues.
• Maintain strong relationships with key semiconductor fabs and OEM clients.
• Ensure customer feedback is systematically collected, analyzed, and integrated into service and product improvements.

3. Service Operations
• Oversee installation, maintenance, repair, and field support activities for advanced semiconductor tools (e.g., lithography, deposition, etching systems).
• Drive uptime and performance metrics (MTBF, MTTR, etc.).
• Optimize resource allocation, logistics, and spare parts management.

4. Continuous Improvement & Compliance
• Lead operational excellence initiatives (e.g., Lean, Six Sigma).
• Ensure compliance with safety, environmental, and quality standards.
• Implement digital tools and analytics to enhance service predictability and efficiency.

5. Talent & Organizational Development
• Develop succession plans, training programs, and career paths for service personnel.
• Champion employee engagement and cross-functional collaboration.

Education : Bachelor degree or above in engineering, with fluent English

Experience : ≧10 years experience of service management or field operation about semiconductor equipment business

Skill required :

• Strong analysis capability for complicated service case/ customer escalation to provide guideline to team
• Strategic planning capability in variety of service business models and excellent negotiation skill to drive business growth.
• Budget & headcount planning
• Extensive leadership & good cross-dept. communication

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered