Global Key Account Manager (m/f/d)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you think strategically, are you interested in the dynamic market of the Semiconductor Industry and promote the success of innovative technologies? Take responsibility for the success of our products and solutions, develop sustainable strategies and promote innovative technologies in a promising market.
We are looking for the next possible date

Strategic Account Leadership

• Develop and execute a comprehensive global account strategy tailored to TSMC’s business goals and SUSS’s growth objectives.  
• Serve as the primary point of contact for all commercial engagement with TSMC Worldwide.  
• Build and maintain strong multi-level relationships (technical, operational, executive) at TSMC.  
• Keep close & regular communication with customer stakeholders, with regular reporting to SUSS management.
• Position SUSS early for future platforms and technology opportunities
• Monitor semiconductor industry trends, customer roadmaps, competitive landscape, and technology shifts to guide strategic decisions.  

Sales & Business Development

• Own revenue, profitability , forecast accuracy, and pipeline for the account globally
• Ensure early visibility of demand to support operations planning
• Drive balanced growth across equipment, upgrades, and service assigned fabs and process areas 
• Lead pricing strategy, contract negotiations, and commercial terms to optimize revenue and margins  

Account Governance & Cross-Functional Collaboration

• Lead the local account management teams as one TSMC team 
• Coordinate internally with BU , sales support, technical service, applications, R&D and production to ensure successful customer outcomes  
• Facilitate product qualification, adoption plans, and solution introductions in collaboration with engineering teams 
• Act as Customer Advocate internally

Customer Satisfaction & Support

• Act as a trusted advisor to TSMC, representing SUSS’s solutions while anticipating and addressing customer needs and challenges  
• Support after-sales support escalation, service coordination, and performance feedback loops
• Account reporting to upper management on regular basis

• Experience: 10+ years in the semiconductor industry, better with proved account management experience with tsmc  
• Education: B.S. or M.S. in Engineering related, physics, or Materials Science. MBA is plus
• Communication: Native-level Mandarin and fluent English are mandatory for reporting to global leadership and handling international contract negotiations
• Personality : Being able to work under high pressure and come up solution for complex situation with quick thinking and open mindset. Staying positive while facing challenges

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered