Customer Support Manager - Bonder (m/f/d)
Onsite position – Taichung, Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for

• Field support to customers in Middle of Taiwan, ex: Taichung, Changhua, Yunlin.
• Provide strategic leadership and direction for the delivery of pre- and post-sales service and support to customers.
• Manage all facts of customer retention, including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Develop customer-specific procedures, and main task is related to management on equipment performance, CIP driving, manpower arrangement, field service and parts order processing.
• Assist and manage return materials authorization processes for ensuring customer returns, exchanges, service, and repairs are completed with speed and accuracy.
• Required to participate in customer service meetings, maintain positive relationship with customer contacts
• Write reports on time for the purpose of administration, service events, technical data and improvement
• Proactively take ownership on resolving service problems and well discipline of management
• Execute escalation procedure with formal supervisory responsibilities.

• Working experience is required 10 years or above; experienced in Coat & Bond or semiconductor equipment is plus
• Bachelor degree is required; Master degree is plus
• Major in Electricity Engineering, mechanical Engineering, or Engineering related
• Language-English skill is required "B2" at least; Language -German is plus

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered