Field Service Engineer - Houston, TX

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

As a Field Service Engineer based in Houston, Texas you will play a critical role in supporting our customers by installing, maintaining, and troubleshooting SUSS equipment at semiconductor manufacturing sites. You will work directly with customers to ensure optimal tool performance, minimize downtime, and support the successful deployment of cutting-edge technologies. This role offers the opportunity to work in a dynamic, fast-paced environment while collaborating with global engineering and service teams.

If you are technically driven, customer-focused, and excited to work at the forefront of semiconductor manufacturing, we invite you to join SUSS and help enable the technologies shaping tomorrow.

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
  
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  
• Provides on-site technical assistance to help troubleshoot and repair equipment
  
• Maintains records of performance reports
  
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
  
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
  
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

• Four-year college degree related to the technical skills required of the job; or
• An AA degree related to the technical skills required of the job (or equivalent university program certificate) plus a minimum of 5 years of directly related experience and/or training; or
• 10+ years of directly related experience and/or training in lieu of education

• Must have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customer's facilities
  
• OSHA Safety certificates
  
• Current driver's license
  
• Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed
  
• Must be available and willing to travel 75% of the time

• Health and Insurance Benefits:
  • Group Insurance Health plans – a portion of the premiums for Medical, Dental, and Vision are Company-paid
  • Choice between 3 PPO plans in every state but California
  • CA employees have choice between 4 Insurance Plans – 3 PPO plans and 1 HMO plan
  • Term Life/AD&D, Long Term Disability (LTD), and Short-Term Disability (STD) Insurance plans – 100% Company-paid
  • HSA with significant Company contribution
• Employee Support Programs:
  • Employee Assistance Plan (EAP) – 100% Company-paid
• Paid Time Off:
  • 10 Paid Holidays per year
  • 136 hours of PTO per year
  • 10 Paid Jury Service days per year