Sales and Service Support Admin (m/f/d)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you think strategically, are you interested in the dynamic market of the Semiconductor Industry and promote the success of innovative technologies? Take responsibility for the success of our products and solutions, develop sustainable strategies and promote innovative technologies in a promising market.
We are looking for the next possible date.

Sales Responsibilities

• Promptly addressing enquiries from website enquiry and providing product information to customer.

• Support sales and service quotations

• Coordinating with related departments on requests and arrangements. • Following up with customers on demo requests and Factory tool acceptance visit arrangement and coordination.

• Coordinate internal follow-ups and track documents/status to support the Sales team.

• Support the setup and coordination of Sales meetings, corporate events, and provide administrative support for senior management meetings, including coordination of logistics and visitor arrangements.

• Ensure meeting rooms and training facilities are well-prepared and restored post-usage.

• Maintain accurate and up-to-date sales records and ensure proper filing, documentation control and regular data/file backups.

• Any other duties as and when assigned

Service Responsibilities

• Coordinate and liaise with customer on site access, security clearances, safety training, badge applications, and other site-specific requirements to ensure service engineers are authorized to perform work at customer sites.

• Provide administrative and organizational support to the Service team, including coordinating travel arrangements, accommodation bookings, and other logistics.

• Maintain accurate records of site access, training certifications, and badge validity, ensuring timely renewals where required.

• Support reporting requirements for Key Accounts

• Any other duties as and when assigned

• Candidate must possess at least a Diploma or equivalent qualification in Business Administration or a related field

• Minimum 3 years of administrative experience in the semiconductor industry preferred

• Proficient in Microsoft Office applications (Excel, Word, Outlook, TEAMS, CRM, SAP)

• Strong organisational and multitasking skills

• Good communication and interpersonal abilities

• Detail-oriented with strong accuracy in documentation

• Ability to work independently and in a fast-paced environment

• Positive attitude and team player mindset

• Bonus Benefits:

  Year-end bonus (AWS), variable bonuses 

• Learing, growing and celebrating together:

  Support in preparation for exams, permanent contacts, stays abroad or customer assignments, company events, running events