Technical Support Specialist - Scanner (m/f/d)
Onsite position – Zhubei (Taiyuan), Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for

1. Scanner field issues technical support mainly in Taiwan, but could also support Global customer. (Therefore, English skill is important)

2. In depth knowledge in Scanner and able to provide instruction and draft for SOP.

3. Good communication skill which needs regular bridge to field (CSE or customer) and factory (Eng. Q Dept and manufacturing Dept.) people.

1. Candidate will be required a long period of training to build up tool technical knowledge while new on this position. Therefore, training venue could be conducted in factory floor or customer sites or training center.

2. Candidate will be required to provide support to customer (worldwide), CSE and service managers for difficult field issue troubleshooting.

3. At special case which required in depth level of field support, candidate might be required to support together with CSE at customer site. Therefore, although most of the daily tasks are in office, but in such special but rare case, candidate could be needed to support at customer site.

4. Candidate will take ownership on the issues been set and distinguish the priority.

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered