Customer Support Engineer - Scanner (m/f/d)
Onsite position – Tainan, Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for

1. Support daily Scanner field issues recovery on Scanner tools.
2. Support tool upgrade, modification and new tool installation.
3. Candidate is required to support 7x24 on call in a regular basis.
4. Upon request, candidate may need to support a working shift style of task in a defined period.

1. English: Able to communicate with foreigners, and join international meeting.
2. mechanical or electrical background will be preferred.
3. Experience on a semiconductor fab in user or vender's company for hardware service work will be a plus.
4. Not afraid to work independently and be able to support on-call and working shift working tasks.

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered