Customer Support Engineer - m/f/d, Taichung & Zhubei, Taiwan
Onsite position – Taichung & Zhubei, Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

About SUSS MicroTec (Taiwan) Co., Ltd. We design and deliver world-class semiconductor process equipment at scale. Our team values curiosity, collaboration, and delivering reliability for customers worldwide. As part of the Taiwan Service organization, you will join the Coater and Bonder Service group, supporting customers on-site in Taichung and Zhubei and delivering exceptional service that keeps production lines running smoothly.

• Field support to customers in Taiwan
• Support systems or machines of SUSS products; main task is related to hardware but might involve software & process troubleshooting in some occasions
• On a rotary basis, required for on-call duty
• Obligate to learn new products through daily work and training events; required to attend training events upon arrangement
• Required to participate in customer service meetings, maintain positive relationship with customer contacts
• Write reports on time for the purpose of administration, service events, technical data and improvement
• Proactively take ownership on resolving service problems
• Assist in application and sales to promote SUSS products toward customers
• Other services assigned by management 

• Working experience is required 0-10 years or above; experienced in Coat & Bond or semiconductor is plus
• Bachelor degree is required; Master degree is plus
• Major in Electricity Engineering, mechanical Engineering, or Engineering related
• Language-English skill is required "A2" at least; Language -German is plus

• Optimal Work-Life-Balance:

  We prioritize work-life balance. Our employees benefit from a flexible working hours model, which includes flextime, various part-time options, and up to 12 days of remote work per month, allowing them to seamlessly integrate work and personal life.

• Targeted Development:

  We promote professional and personal development through a comprehensive range of development opportunities, including individual training and e-learning options.

• We enrich your life with attractive benefits.:

  Special holidays & financial benefits, corporate benefits, hardware leasing programme, employer subsidised canteen, insurance, e.g. occupational disability insurance

• Your health is important to us:

  Paid doctor's visits, JobRad, EGym Wellpass