Field Service Engineer (Boise, ID)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Are you passionate about technology and enjoy hands-on problem solving? As a Field Service Engineer, you will install, maintain, and repair advanced SUSS equipment, ensuring optimal performance and reliability at our customer sites. In this role, you’ll play a vital part in supporting the semiconductor industry’s innovation while representing SUSS’s commitment to technical excellence and customer satisfaction.

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
  
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  
• Provides on-site technical assistance to help troubleshoot and repair equipment
  
• Maintains records of performance reports
  
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
  
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
  
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

• Four-year college degree related to the technical skills required of the job plus a minimum of five years of related work experience; or an AA degree related to the technical skills required of the job or equivalent university program certificate plus minimum of 8-10 years of directly related experience and/or training; or an equivalent combination of education and experience
  
• Must have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customers’ facilities
  
• OSHA Safety certificates
  
• Current driver's license
  
• Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed
  
• Must be available and willing to travel 75% of the time

• Health and Insurance Benefits:
  • Group Insurance Health plans – a portion of the premiums for Medical, Dental, and Vision are Company-paid
  • Choice between 3 PPO plans in every state but California
  • CA employees have choice between 4 Insurance Plans – 3 PPO plans and 1 HMO plan
  • Term Life/AD&D, Long Term Disability (LTD), and Short-Term Disability (STD) Insurance plans – 100% Company-paid
  • HSA with significant Company contribution
• Paid Time Off:
  • 10 Paid Holidays per year
  • 136 hours of PTO per year
  • 10 Paid Jury Service days per year