Account Manager (m/f/d)
Drive business success and customer relationships in Sales, Product Management & Business Development. Location: Yokohama. Full-time position.

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

• Build and maintain multi-level relationships with customers, closely monitoring changes in customer organizations, business conditions, and expansion plans.
• Stay fully on top of key accounts and provide timely, comprehensive insights to internal SUSS stakeholders, including business opportunities, competitive landscape, critical technical issues, and customer escalations.
• Execute account strategies and tactics, prepare commercial proposals, and lead negotiations with customers to successfully close deals.
• In addition to maintaining recurring business, work closely with R&D and Process Integration teams to identify new opportunities at an early stage and lead cross-functional efforts to penetrate these opportunities.
• Align the SUSS product roadmap with customer process development to secure mid- to long-term business opportunities.
• Coordinate tool deliveries between SUSS and customers to meet both parties’ requirements, support new tool acceptance and sign-off, and ensure collection of final payments.
• Collaborate closely with Application and Service teams to support and resolve critical customer issues.
• Track customer expansion plans and obtain demand forecasts to regularly update CRM systems.
• When necessary, communicate with management and operations teams to reserve production slots or initiate manufacturing to meet targeted delivery schedules.

• Four-year college degree with a minimum of five years of related professional experience.
  or an associate degree (AA) or equivalent university program certificate with 8–10 years of directly related experience and/or training.
  or an equivalent combination of education and experience.
• Strong analytical skills with the ability to assess customer needs, sales performance, and business opportunities.
• Proven experience in account management, including managing key accounts and building long-term customer relationships.
• Ability to understand customer requirements and work closely with internal stakeholders to develop solutions and drive customer satisfaction.
• Excellent communication, negotiation, and interpersonal skills, with a high level of assertiveness and ownership.
• Fluency in written and spoken English.
• Japanese-Language Proficiency Test (JLPT) Level N1.

• Learing, growing and celebrating together:

  Support in preparation for exams, permanent contacts, stays abroad or customer assignments, company events, running events

• Your health and well-being matter: Benefit from comprehensive health promotion programs designed to support your everyday vitality.
• Grow with us: Enjoy targeted development and learning opportunities—you'll have the chance to expand your skills and celebrate successes as a team.
• Find your balance: Our modern approach to work-life balance allows you to be effective at work and recharge during your downtime, thanks to optimal flexibility and paid time off.
• Recharge and reconnect: Join a company that recognizes the value of relaxation as well as connection, offering leisure activities and team events for a rewarding work atmosphere.
• We value your contribution: SUSS MicroTec KK honours your commitment with attractive rewards and a range of meaningful company benefits that enrich your daily working life.