IT Engineer - SAP (m/f/d)
Onsite position – Hsinchu, Taiwan (local employment)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. 

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. 

Do you work in a structured manner, think in a process-orientated way and actively contribute to the further development of internal structures? Then join our team! In this position, you will design efficient workflows, optimise existing processes and thus create the basis for smooth and future-oriented work throughout the company.
We are looking for the next possible date

• Requirement management: Collect, clarify, document, and coordinate business requirements with IT Business Applications.
• Process-driven mindset: Promote process-oriented thinking and ensure solutions support end-to-end process quality.
• SAP standard advocacy: Represent and defend SAP standard solutions and best practices; challenge non-standard requests constructively.
• 1st-level support: Provide first-line support for SAP users in the local organization; triage issues and escalate appropriately.
• On-site training: Plan and deliver classroom/on-the-job SAP trainings on site (Taiwan).
• Stakeholder alignment: Maintain regular coordination with IT Business Applications with a strong cadence, at least twice per week, including an intercultural exchange on initiatives, changes, and projects.
• Documentation: Create and maintain user documentation, process descriptions, and training materials.
• External vendor coordination: Coordinate external service providers/consultants (e.g., Westernacher and others), including scope clarification and follow-up.

Qualifications & experience

• SAP experience in application or support of at least two SAP modules; PP as one of them would be preferred.
• Strong analytical skills and structured problem-solving.
• Proven ability to operate confidently with diverse stakeholders; strong personality with a pragmatic, cooperative attitude.
• Experience in capturing requirements and coordinating across business and IT.
• Comfort working in an intercultural environment.

Languages

• Fluent English (spoken and written)
• Fluent Mandarin (spoken and written)

Working style & mindset

• Process-oriented, disciplined execution and documentation.
• High ownership, reliability, and service mindset.
• Willingness for continuous learning and further training.

Travel

• Occasional travel readiness (domestic/international depending on project needs).

• We enrich your life with attractive rewards:

  NT$8,000 annual travel subsidy,  NT$5,000 club activity subsidy,  Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events

• Working hours that accommodate your individual needs:

  10 days of annual leave from day one,  14 days of paid sick leave per year, leave above Labor Standards Act requirements

• Working together and celebrating together:

  Regular team-building events , family-friendly activities , supportive, people-first work culture

• Your health is important to us:

  NT$8,000 health check subsidy (every two years),  NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered